![]() If your keyboard layout is set to a variation of a language (for example, Canadian-French) and if the remote session cannot map you to that exact variation, the remote session will map you to the closest language (for example, French). Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session. If your Mac keyboard layout is set to the Mac version of a keyboard (for example, French) the remote session will map you to the PC version of the French language. If your Mac keyboard layout is set to the PC version of the language keyboard (for example, French – PC) all your keys should be mapped correctly and your keyboard should just work. The remote session maps your keyboard to the best matching keyboard language available on the remote PC. Some of these are Mac specific layouts or custom layouts for which an exact match may not be available on the version of Windows you are remoting into. There are many types of Mac keyboard layouts. You can't connect to a PC that's turned off, asleep, or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never (hibernation isn't available on all PCs.). The remote PC might only allow PCs to connect that have Network Level Authentication set up. ![]() To fix this, scroll back up to How do I set up a PC for Remote Desktop? question in this topic. Remote connections might not be set up on the remote PC. If you're using a different firewall, make sure the port for Remote Desktop (usually 3389) is open. Under Allowed apps and features, select Remote Desktop, and then tap or click OK. You might be asked for an admin password or to confirm your choice. If you're using Windows Firewall, follow these steps:Ĭlick Allow an app or feature through Windows Firewall.Ĭlick Change settings. The Remote Desktop port might be blocked by a firewall. If you still can't connect, try using the IP address of the remote PC instead of the PC name. Make sure you have the right PC name, and then check to see if you entered that name correctly. If these solutions don't work, you can find more help on the Microsoft Community website. People who may not want this accessible all the time can uninstall the extension and reinstall it when needed, but of course then you have to repeat the initial process each time.Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. Of course, since it does run over the public Internet, there are always security concerns. So, for example, you can use this to remotely connect to the computer of a friend or family member to help troubleshoot a problem. But the process runs quicker once you get past that first hurdle.Ĭhrome Remote Desktop can connect any two computers over the Internet, not just on the same network. The initial process seems lengthy because you have to grant permission on both sides. Once you're finished, you simply click on the button that says Disconnect.You can also minimize Chrome on the Mac but don't close it otherwise the connection will be lost. As with any remote desktop application, you can use your mouse and keyboard to move around, open applications, access features, create documents, and do virtually anything else you want. You should now see your Mac displayed in the Chrome browser on your PC.Type in the access code generated on the Mac and then click the Connect button.At the Chrome Remote Desktop BETA Connect screen, click on the link to access a shared computer.Again, the first time you run the extension, you'll need to grant permission for the extension to run. Click on the new Tab button and click on the icon for the Chrome Remote Desktop. You'll then receive an access code that must be entered on your PC in order to control your Mac.The next screen will prompt you to share the computer.The next screen will ask for the necessary permissions for the extension to run.The first time you do this, you'll receive a message asking for authorization. Click on the one for Chrome Remote Desktop. You should see a page displaying any software and extensions that have been installed in Chrome. After installation, launch Chrome on your Mac and click on the + button at the top to open a new tab.Next download the Chrome Remote Desktop extension from its page at the Chrome Web store and install it on both computers.First install Google Chrome on both your PC and Mac if it's not already installed.
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